What's in a box?
The contents of each box are never revealed. We sometimes share hints on social media a few days in advance about products that could be in the box, but the contents remain a mystery!
We choose the products ourselves and will always make sure you're never disappointed. There is, however, a minimum of 5 products in the first box (€29.90), 10 products in the second (€59.90) and 15 products in the third (€119.90).
Images on product pages are not contractual: they're examples of products you might get when opening a box.
We don't accept returns on subscription boxes, except for severely damaged products.
Is shipping included in the prices shown?
Yes!
Subscription boxes are the only products on the site with shipping included in the price. It won't be calculated at checkout.
That said, if you decide to order other products, shipping will be shown for those products.
When are boxes shipped?
Boxes are shipped between the 1st and 5th of the following month, every month.
So if you order between the 1st and the 30th-31st of the month, your box will always ship from the 1st day of the following month. If you'd like your box delivered outside this period, you'll need to buy it directly rather than by subscription.
When is payment taken?
If you order on the 16th of the month, you'll be charged on the 16th of every month, give or take 1-3 days (payment providers are sometimes delayed on subscriptions).
We can't move the charge to another date (we have no access to bank details) or change the plan type manually. If you want to change any of this, we'll stop your subscription and you'll need to start a new one.
For prepaid 3-, 6- or 12-month subscriptions, payment is taken in one go and is not automatically renewed once the term ends.
Can I stop my subscription whenever I want?
Yes, the monthly plan can be stopped at any time; just contact us, simple as that!
Note, however, that cancellation actually takes effect on the 1st of the following month, at the next box shipment. If you subscribed on December 8 and contact us on December 18, for example, it will stop from January 1.
Your December box will of course still be delivered.
That said, if you contact us before your subscription date, again December 8, we can stop the subscription and you won't be charged. In that case, of course, we won't send the box on January 1.
We can't refund a subscription once the box has shipped.
Can I stop during a prepaid subscription?
You can stop a prepaid 3-, 6- or 12-month subscription, but the refund won't be in full.
The part already delivered won't be refunded. The rest will be refunded at 70%, calculated on the market value of the boxes that were due to be sent.
For example, if you still had 2 months of boxes left on your 6-month subscription with €57.90 boxes, the refund would be €81.06.
Can I order other products along with the box in the same order?
Yes! You can of course order all of these, and in that case we'll contact you about how you'd like them shipped.
We can of course include the products in next month's box, in the same parcel, or ship them separately in a single box.