Yes! All products are official and 100% authentic. They're bought from resellers certified by The Pokémon Company. Our team always checks the product's origin before any shipment. For single cards, most come from certified collector shops in Tokyo, known for their quality.

No! All single boosters (free gifts, in discovery packs, and for sale on the site) come from sealed Displays, which we draw at random to put in orders. So you can pull ultra-rare and secret rare cards in every Booster!

Allow 2 to 5 business days for preparing and shipping the parcel. Then, if you chose FedEx, it promises 3 to 6 business days. For Pickup Point delivery, allow 8 to 12 business days. Finally, for Switzerland, Japan Post shipping takes 10 business days. 

These times are averages, it may take a few days less or more depending on theefficiency of postal services and the time of year (New Year, Black Friday, Christmas etc...)

Note: We cover customs fees and import taxes as well as loss & theft insurance exclusively with Pickup Point Delivery.

We can ship our parcels to Metropolitan France, Switzerland, Belgium, USA, Canada, Thailand and Europe case by casepage. If you're in a different country, please contact us before purchasing.

After you place your order, we prepare and ship it within 2 to 5 business days. Once shipped, you'll receive your tracking number. Here's how it works: 

Pickup Point Delivery:

You can track your parcel on the official Mondial Relay website. :)

Once you receive the email with your tracking number, your parcel is on its way to France. We have to wait for it to arrive in France and be handed to Mondial Relay for your tracking number to activate. On average, activation takes 6 business days from when you received the email. That's the time needed to handle the various import taxes for you!

FedEx:

You can track your parcel on the official FedEx website. :)

Japan Post:

You can track your parcel on the official website of your country's national postal service, Swiss Post for Switzerland for example.

Yes, parcels are protected with a padded envelope or a box with bubble wrap and Japanese newspaper (sometimes you can even catch up on the news ^^). Nothing to worry about!

For single cards, the most valuable ones always come in a sleeve and a soft top loader, with cardboard and bubble wrap to guarantee safe transport. 

Yes! It happens every week. We look for any product you want in Japan. Contact us directly by email at support@cartespokemon.com.

You can contact us on social media (Instagram, Facebook and Twitter), via the little chat at the bottom right, or directly by email at support@cartespokemon.com.