Yes! All products are official and 100% authentic. They're bought from resellers certified by The Pokémon Company. Our team always checks the product's origin before any shipment. For single cards, most come from certified collector shops in Tokyo, known for their quality.

No! All single boosters (free gifts, in discovery packs, and for sale on the site) come from sealed Displays, which we draw at random to put in orders. So you can pull ultra-rare and secret rare cards in every Booster!

Between 2 and 12 business days.

If you chose Direct Europeshipping and we have all your products in stock, we prepare your order within 24h, and Mondial Relay or the postal service takes 2 to 3 days to deliver.

If you chose Direct Japan, we prepare your order within 2 to 3 business days, then with FedEx, it takes 3 to 4 days, or with Japan Post, it takes 8 to 12 days.

These times are averages, it may take a few days less or more depending on theefficiency of postal services and the time of year (New Year, Black Friday, Christmas etc...)

We can ship our parcels to Metropolitan France, Switzerland, Belgium, USA, Canada, Thailand and Europe case by casepage. If you're in a different country, please contact us before purchasing.

Once your order is ready, we send you an email with your tracking number, and:

For Mondial Relay:

You can track your parcel on the official Mondial Relay website.

For FedEx:

You can track your parcel on the official FedEx website.

For Japan Post:

You can track your parcel on the official website of your country's national postal service, Swiss Post for Switzerland for example.

Yes, parcels are protected with a padded envelope or a box with bubble wrap and Japanese newspaper (sometimes you can even catch up on the news ^^). Nothing to worry about!

For single cards, the most valuable ones always come in a sleeve and a soft top loader, with cardboard and bubble wrap to guarantee safe transport. 

Yes! It happens every week. We look for any product you want in Japan. Contact us directly by email at support@cartespokemon.com.

You can contact us on social media (Instagram), via the little chat at the bottom right or directly by email at support@cartespokemon.com.